Refund policy

We want you to love your Lucky Jewelry. If your purchase isn’t quite right for you, we’re happy to help.

1. Return Window
You have 14 days from the date you receive your order to request a return.

2. Return Conditions
To be eligible for a return, items must be unused, unworn, in their original packaging, and in their original condition.

We accept eligible returns for:
• Refunds
• Exchanges
• Store Credit

3. How to Start a Return
To request a return, please contact our customer service team at 2606966h@gmail.com with your order number and reason for the return.

Please wait for return instructions before sending your item back.

4. Non-Returnable Items
We cannot accept returns for:
• Damaged or worn items
• Items without their original packaging
• Sale or clearance items

Sale items are eligible for exchange or store credit only.

5. Refunds & Processing
Once we receive your returned item and confirm that it meets our return conditions, we will process your refund, exchange, or store credit within 7 business days.

For refunds, the original payment method will be credited. Please allow additional time for your bank or payment provider to process the refund.

6. Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service when returning your order to ensure that your package arrives safely.

We are not responsible for items that are lost or damaged during return shipping.